FAQ – Frequently Asked Questions

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General

MyDx General Questions

The CannaDx sensor is available to test for the important chemicals in cannabis. Other sensors are being developed to test pesticides in food with the OrganaDX sensor, water purity with the AquaDx sensor and air quality with the AeroDx sensor.

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The MyDx Analyzer Multi-Use will be available to our pre-order customers in 2015.  The CannaDx Sensor is the first sensor to be produced and is included when you purchase the MyDx Analyzer.

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If you are not satisfied with your MyDx™, you may return it within 30 business days of receiving it and receive your money back minus a 10% restocking fee. Please ensure that the item you’re returning is repackaged with everything that was included when you received it. Once we receive your item, a refund is initiated. Depending on your bank, this process may take up to 21 business days after the product is received.

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  • 1 MyDx Analyzer
  • 1 Sensor
  • 1 AC power supply with US and European adapters
  • 1 USB cable
  • 10 disposable sample inserts and 1 Quick Start Guide

The MyDx App is free and available for download for use on your smartphone.

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MyDx tests for the Total Chemical Profile of the plant and correlates that with your feelings, or your symptoms, so you can find a strain profile that works for you. We hope CannaDx will help cancer patients track strains that have been shown to suppress tumor cell growth, relieve pain and increase energy.. We also hope the MyDx App can help patients identify strains that have been shown to alleviate stress and anxiety for insomnia sufferers. The list is long, to learn more, please visit www.thinklimitless.org.

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Yes. Standard shipping rates with major carriers will be available (FedEx, UPS, USPS). Shipping costs will vary depending on the shipping method requested. The shipping charge is calculated when the online order form is being entered. Regulatory rules in various countries differ. We cannot control the rules and regulations that will govern how quickly MyDx will get to certain countries. We are working as fast as we can to obtain approvals, but we want to let you know that this is a variable we cannot control, especially given some of the markets we are targeting.

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At this time the disposable sample inserts are made of lab grade polypropylene and can be recycled like any other polypropylene plastic. They are not biodegradable. We are evaluating other designs for the future.

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To insure the accuracy of testing we highly recommend you discard the disposable sample insert after each use (except for testing empty inserts). Cleaning and reusing the inserts may compromise your test results.

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If you are not satisfied with your MyDx™, you may return it within 30 business days of receiving it and receive your money back minus a 10% restocking fee. Please ensure that the item you’re returning is repackaged with everything that was included when you received it. Once we receive your item, a refund is initiated. Depending on your bank, this process may take up to 21 business days after the product is received.

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Limited Warranty. CDx, Inc. (“Seller”) warrants to you (“Buyer) that, for a period of one (1) year from the date of shipment of the MyDx analyzer and sensor (s) (the “Goods”), such goods will be free from material defects in material and workmanship.

Disclaimer. Except for the warranty set forth in the section above seller makes no warranty whatsoever with respect to the goods, including any: (A) Warranty against merchantability; (B) warranty of fitness for a particular purpose; or (c) Warranty against infringment of intellectual property rights for a third party, whether expressed or implied by law, course of dealing, course of performance, usage of trade or otherwise.

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We offer a 30 day money back Guarantee on all of our products.

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MyDx Analyzer

MyDx Analyzer Questions

They MyDx Analyzer is an electronic nose that utilizes interchangeable sensors to identify the chemical signatures of organic properties in cannabis, food, water and air. The MyDx Analyzer electronically “smells” the sample by drawing the samples vapors across the various channels in each sensor. The MyDx Analyzer connects via Bluetooth or USB cable to Android, iOS or computer devices. The MyDx App communicates with a secure MyDx Cloud via the Internet. The electronic signature obtained from the sensor is then analyzed against a sophisticated database and algorithm in the MyDx Cloud.

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The simplicity behind the design of MyDx will allow you to go from sample to answer in 3 easy steps:
1. Connect the MyDx device to your Smartphone via USB or Bluetooth.
2. Place a few milligrams of the sample in the chamber
3. Begin testing.
The MyDx App will present an in-depth analysis of your sample, what the information means, and why it is important.

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The CannaDx sensor is available to test for the important chemicals in cannabis. Other sensors are being developed to test pesticides in food with the OrganaDX sensor, water purity with the AquaDx sensor and air quality with the AeroDx sensor.

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In most countries across the world, people do not have the ability to know what is in their cannabis. In the United States, testing for the safety and potency of cannabis is limited to a few states that have central testing labs that offer such a service. For those that have access to this service, the cost can be anywhere from $50 – $300 USD per sample, you must hand-deliver the sample to the lab, and the testing process takes a few days to complete. Additionally, the lab requires up to a few grams of cannabis to produce an accurate analysis, which can further add to your cost. MyDx will put the power of a testing lab in the palm of your hands, in real-time, and at a fraction of the cost using only milligrams of your cannabis.

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Government agencies currently monitor these parameters. However, MyDx will empower consumers to trust & verify the quality of everything they eat, drink and inhale. MyDx will be useful for both people who reside in urban environments and also in remote regions of the world where food, water, and air quality are not as closely regulated or for those that travel often to those destinations.

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The vision includes a plan for CannaDx to be used in states where medical or recreational marijuana is legal. The ultimate goal is for patients to understand exactly what and how much of each component they are putting in their bodies as the cannabis industry begins its journey toward legalization and regulation.

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Limited Warranty. CDx, Inc. (“Seller”) warrants to you (“Buyer”) that, for a period of one (1) year from the date of shipment of the MyDx Analyzer and MyDx Sensor (s) (the “Goods”), such goods will be free from material defects in material and workmanship.
Disclaimer. Except for the warranty set forth in the section above, seller makes no warranty whatsoever with respect to the goods, including any: (A) Warranty against merchantability; (B) Warranty of fitness for a particular purpose; or (C) Warranty against infringement of intellectual property rights for a third party, whether expressed or implied by law, course of dealing, course of performance, usage of trade or otherwise.

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It uses an internal rechargeable battery that can be charged using the included USB cable or the included power cable.

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The MyDx ships with 10 disposable sample inserts.  Additional disposable sample inserts are available on our website.

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The first generation of the CannaDx sensor is targeting a marginal error rate of 20% of our lab tested based reference database (using Gas Chromatography).

Please click here to preview a sampling of consistency and accuracy data on MyDx Devices.

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The current version of the MyDx Analyzer does not check for mold or fungus.

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No cleaning is required. Disposable sample inserts are used for each sample tested.

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The MyDx unit will include everything you need to begin testing. Disposable sample inserts will need to be replaced once all of the included ones are used. We expect the MyDx sensors to have a minimum shelf life of 6 months while performing 100 tests or more. Replacement disposable sample inserts and sensors are available for purchase from our web site at www.mydxlife.com.

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It is possible that oils or other substances on your hands could impact the sample data. You should always wash your hands before inserting a new sample or wear rubber gloves. You should always test in an area with clean air. Smoky environments may impact the test results. The cannabis flower sample should not be totally dry since a more fresh sample is needed to get a good chemical profile reading.

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MyDx App

MyDx Mobile Application

  1. Go to the Apple App Store.
  2. Search for CDx Inc.
  3. Select the CDx App.

 

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  1. Go to the Play Store.
  2. Search for MyDx.
  3. Select the MyDx App.

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Yes. The MyDx Analyzer and App are a medical device and application which is not restricted by any state laws.

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A web-based application will be available soon that should work on any platform capable of using a standard Internet browser.

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Apple iOS and Android devices are supported. The operating system version for Apple iOS must be version 7.0 or greater. The operating system for Android devices must be version 4.4 or greater. The device must also be Bluetooth version 4 (Bluetooth Smart and Smart Ready) compliant. A list of compliant devices is at: http://www.bluetooth.com/Pages/Bluetooth-Smart-Devices-List.aspx#SmartReady

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MyDx Sensor

We expect the MyDx sensor to have a minimum shelf life of 6 months while performing 100 tests or more.  Replacement sensors are available for purchase from our web site at www.mydxlife.com.

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The current version of the CannaDx is does not test for pesticides. A future version is being designed to test those most commonly found in cannabis.

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The MyDx unit is designed to accept multiple sensors.  We currently include the CannaDx sensor when shipped but other sensors will be available in the future.

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The CannaDx sensor is currently designed test for the presence of the most important compounds of interest in cannabis flower, including Cannabinoids and Terpenes. Oils, hash, solvents, edibles, acid, shatter, keif and wax testing is not available but is being considered for future versions.

When presented with a sample of flower cannabis, MyDx will deliver a strain analysis revealing the a broader chemical profile of the plant, including the percentages of medically relevant Cannabinoids such as THC, and a class of compounds known as the Terpenoids, which give each strain of cannabis its unique smell and further contribute to the overall medical effect of the plant.

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During testing vapors are drawn across the sensors. Over time the residue from the vapors builds up on the sensors surface eventually coating them to where they do not analyze the sample properly.

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Troubleshooting

The User Manual has a test procedure to identify when the sensor’s accuracy has diminished.

 

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Troubleshooting For MyDx And App

Before troubleshooting, carefully read the MyDx User Manual. It is on the CDx web site at:
https://www.mydxlife.com/wp-content/uploads/2015/03/MyDx-User-Manual-150302.pdf

  1. Apple iOS devices must have version 7 or greater operating system. Android devices must be using version 4.4 or greater operating system.
  2. Make sure you have your Bluetooth settings enabled. If the MyDx is on, it will show up as OLS425.
  3. Check the MyDx power switch to make sure it is turned on and the green indicator light is lit.
  4. Make sure you are not in Simulation mode. You can go into the MyDx App settings and select Do you have a MyDx Device? Make sure it is set to Yes and Save the changes.

  5. If you have problems syncing with the MyDx device, your phone or tablet may not be using Bluetooth version 4. Older versions will not work and there is no way to tell in the device settings so the manufacturer should be contacted.  A list of known Bluetooth version 4 compatible devices can be found on Bluetooth’s web site at http://www.bluetooth.com/Pages/Bluetooth-Smart-Devices-List.aspx#SmartReady
  6. Make sure you don’t have any other Bluetooth devices on nearby.
  7. If the App “freezes” or does not return test results, make sure you have a strong Internet connection by WiFi or direct using your phone or tablet. You may need to move to another location to improve your WiFi connection. A consistently good connection is required for the App to sync with the MyDx database in the cloud.

  8. If the App stops during a test when receiving a phone call on your smartphone you will need to run the test again. Putting your smartphone on Do Not Disturb settings will also correct this.
  9. Close the MyDx App and restart it.
  10. Shut both the MyDx and the smartphone off and then turn them both on again.

 

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Contact our Customer Support department to troubleshoot the unit and arrange for a replacement or repair if needed.

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Occasionally while using your iOS device you may notice unexpected Bluetooth behavior such as disconnects, intermittent connectivity, or difficulty finding, pairing, or connecting to a Bluetooth accessory when using your MyDx analyzer.

Troubleshooting Tips:

  1. Check that you are in range of the MyDx analyzer. 30 feet is usually the maximum. Move your iOS device closer to the MyDx Analyzer.
  2. Position your iOS device and MyDx Analyzer in direct line of sight of each other. For example, move the Bluetooth accessory and iOS device to the same side of your body.
  3. Remove any case, stand, or other accessories from your iOS device and see if performance improves.
  4. If you see the word “Connected” next to another Bluetooth accessory in Settings > Bluetooth, your iOS device is already paired to a Bluetooth accessory. You can only connect to one Bluetooth accessory at a time.
  5. Check for sources of potential interference and move both the iOS device and the MyDx Analyzer away from other electronic devices.
  6. On your iOS device, tap Settings > Bluetooth and find your device in the list. If your device says Not Connected, tap the name of MyDx Analyzer to attempt to connect it.
  7. Tap Settings > Bluetooth and turn Bluetooth off and then on again.
  8. Make sure that you MyDx Analyze is turned on and fully charged or connected to power.
  9. Make sure that your Bluetooth accessory is in pairing mode.
  10. Restart your iOS device.
  11. Tap Settings > Bluetooth and locate the MyDx Analyzer you are connected to or attempting to connect to. Then tap and “Forget this Device”. Try to pair your MyDx Analyzer again.
  12. Restart your MyDx Analyzer by turning it off and then on again.
  13. Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
    o This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN, and APN settings.

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  • Make sure the MyDx is on a flat surface and not on its side.
  • Make sure the sample insert is not over filled and the sample insert is closed completely.
  • Try closing the chamber without a sample insert in it.  If it closes, try a different sample insert.
  • Pull the sample chamber all the way out and reinsert until you hear a click indicating it is locked in place.

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The MyDx serial number is located underneath the sensor.

1. Remove the external cover.
2. Open the Sensor Tray Cover.
3. Remove the Sensor.
4. The serial number will be located on a sticker on the circuit board and will have a bar code above it.

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Make sure Simulation Mode is Off.

  1. To turn off Simulation Mode:
  2. Login to your CannaDx app
  3. Tap the four horizontal bars in the top right of the main menu.
  4. Tap “Settings”
  5. Tap “Usage Settings”
  6. Under “Do you have a MyDx Device?” verify “Yes” is selected and tap “SAVE SETTINGS” on the bottom of the screen.

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