We offer a 30 day money back Guarantee on all of our products.
Make sure Simulation Mode is Off. To turn off Simulation Mode: Login to your CannaDx app Tap the four horizontal bars in the top right of the main menu. Tap “Settings” Tap “Usage Settings” Under [...]
Limited Warranty. CDx, Inc. (“Seller”) warrants to you (“Buyer) that, for a period of one (1) year from the date of shipment of the MyDx analyzer and sensor (s) (the “Goods”), such goods will be [...]
If you are not satisfied with your MyDx™, you may return it within 7 days of receiving it and receive your money back minus a 10% restocking fee. Kindly send your MyDx back to: MyDx, Inc. 4226 [...]
Is there a cleaning procedure for the Disposable Sample Inserts or do you need to use a new one each time?
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To insure the accuracy of testing we highly recommend you discard the disposable sample insert after each use (except for testing empty inserts). Cleaning and reusing the inserts may compromise [...]
At this time the disposable sample inserts are made of lab grade polypropylene and can be recycled like any other polypropylene plastic. They are not biodegradable. We are evaluating other [...]
It is possible that oils or other substances on your hands could impact the sample data. You should always wash your hands before inserting a new sample or wear rubber gloves. You should always [...]
Apple iOS and Android devices are supported. The operating system version for Apple iOS must be version 7.0 or greater. The operating system for Android devices must be version 4.4 or greater. [...]
A web-based application will be available soon that should work on any platform capable of using a standard Internet browser.
Yes. Standard shipping rates with major carriers will be available (FedEx, UPS, USPS). Shipping costs will vary depending on the shipping method requested. The shipping charge is calculated when [...]
