Frequently Asked Questions
Troubleshooting Tips:
Lighting Conditions
Please choose a location with lots of lighting such as your kitchen. Run a quick test on a blank water sensor and ensure result reads fail to ensure proper lighting conditions are being met.
Will my Android Phone Work
MyDx Aqua and the Stooler are optimized for Android phones that are up to 7 inches in height with a top left right or centered camera.
Holes Did Not Align
If holes do not align try mimicking the Stooler by placing your phone on a height that is that successfully align holes. This will allow you to run a 6 minute test successfully.
Maps and History Didn’t Work
We’ve detected this issue in Android 6.0 and above. We apologize for the inconvenience. If you need to track your results you can take a screenshot in the meantime until we fix this issue.
Results and Interpretations
If your test failed, there is a high probability your drinking water sample contains sufficient toxic chemicals that would exceed the US Military Exposure Guideline for Safety of drinking water, as defined below.
(Click HERE for detailed Limits of Detection for each Chemical listed above, as well as harmful effects if ingested)
What do I do if my test result Fails?
Please feel free to call us at (800) 814-4550, send us an Email at info@mydxlife.com, or fill out the form below and a member of our staff will contact you to provide you with options in your area to secure clean drinking water or water treatment.
